Where Strategy Meets
Value Creation

We help organisations unlock growth, efficiency, and productivity through operational excellence.

Iyora & Partners logo

Some of the organisations we have worked with

AXA PartnersGSKHMRCTikTokMetaHSEOpenreachAXA PartnersGSKHMRCTikTokMetaHSEOpenreach

Our services

How we create value.

Optimising teams, processes and technologies for efficient, high-quality operations across the organisation.

01

Process Transformation

Redesigning how work gets done — eliminating friction, surfacing data, and engineering operations for scale.

What We Provide

  • Process Analysis (Qualitative and Quantitative)
  • Process Mapping & Visualisation (BPMN, SIPOC, Value Stream Maps)
  • Governance Simplification
  • Process Performance Frameworks & KPI Design
  • Continuous Improvement Frameworks
  • Future-State Process Design & Implementation Roadmaps
  • Operational Risk Assessments
02

Operating Model Design

Aligning people, governance, technology, and strategy into one coherent operating system.

What We Provide

  • Target Operating Model Design
  • Roles & Responsibilities Definition
  • Governance Framework Design
  • Capability Assessments
  • Service Delivery Models
  • Organisational Alignment
03

AI & Automation

Identifying and implementing practical AI opportunities that produce measurable productivity gains.

What We Provide

  • AI & Automation Opportunity Assessments
  • AI & Automation Roadmaps
  • AI & Automation Use Case Development
  • AI & Automation Business Case Development
  • AI & Automation Pilot & Proof of Concept Design
04

Value Creation Programmes

Unlocking measurable business performance improvements across cost, growth, and customer outcomes.

What We Provide

  • Cost Reduction Programmes
  • Productivity Improvement
  • Customer Experience Transformation
  • Operational Due Diligence
  • Transformation Roadmaps
  • Benefits Realisation Tracking

Our work.

AXA Partners
Insurance

Claims Transformation

  • £850k annual savings realised from a £1.1m opportunity pipeline
  • 45% improvement in First Contact Resolution
  • 22% reduction in claims cycle time
  • 35% reduction in customer contacts
  • Implemented AI and automation solutions, reducing handling time by 5% and increasing processing capacity by 9%
HMRC
Public Sector

Portfolio Management Transformation

  • 95% reduction in portfolio management non-compliance
  • 15% reduction in process cycle times
  • Eliminated duplicate activities across business units
  • Introduced future-state governance and operating model
  • Delivered strategic and tactical transformation roadmap
Openreach
Telco

Field Engineering Operations & Customer Service Transformation

  • Increased customer satisfaction from 42% to 85%
  • Delivered 30% reduction in operational headcount
  • Improved KPIs and SLAs by 45%
  • Implemented automation across customer operations
  • Introduced new digital service channels
TikTok
Tech

Customer Service Scale-Up

  • Designed operating model to support 10x customer growth
  • Identified opportunities to reduce operational effort by up to 40%
  • Benchmarked customer journeys against industry leaders
  • Used analytics and Voice of Customer insights to identify key friction points
  • Programme selected for implementation following recommendations
Health Service Executive (HSE)
Public Sector

Operating Model Design and Process Mining

  • Enabled €5m savings through operating model redesign
  • Reduced late payment penalties by 20%
  • Established enterprise automation capability
  • Increased operational visibility through process mining and analytics
  • Scaled intelligent automation across the organisation
GSK
Pharma

Clinical Process Transformation

  • Redesigning end-to-end clinical development processes
  • Establishing governance and decision frameworks
  • Defining future-state operating model
  • Enabling structured content authoring and AI-ready ways of working
  • Developing future-state performance and value measures

Why organisations choose Iyora & Partners.

Traditional consulting firms
Iyora & Partners
Deliver recommendations and PowerPoint presentations
Design practical transformation blueprints built for execution
Large teams and high overhead costs
Lean specialist teams aligned to the outcomes required
Use AI internally but retain the productivity gains
Pass AI-driven efficiencies back to clients through lower delivery costs and faster outcomes
Clients pay for consulting effort and billable hours
Focus on value creation and measurable business outcomes
Generic methodologies applied across clients
Tailored transformation blueprints designed around your organisation
Success measured by project completion
Success measured by realised business outcomes and value
Deploy teams based on internal utilisation targets
Bring in specialists based on the outcomes you want to achieve
Operate as an external supplier
Work as a strategic partner invested in your success
Client relationships focused on revenue generation
Long-term partnerships focused on creating sustainable value
Knowledge often leaves with the consultants
Build capability and leave clients with a blueprint for future success

AI-powered.
Human-led.

"We use AI to reduce the cost of consulting — not the quality of it."

We leverage AI throughout our delivery model to accelerate insight generation, reduce unnecessary consulting effort, and focus more time on solving complex business problems.

01
Documents
02
AI Analysis
03
Expert Validation
04
Business Insight
05
Implementation
06
Value Delivered
Faster discovery

Analyse large volumes of documentation and data rapidly.

Smarter decisions

Identify patterns, risks, bottlenecks, and opportunities.

Lower costs

Reduce manual consulting effort and project overheads.

Better outcomes

More time focused on solving complex client problems.

Expertise built around your outcomes.

We don't deploy generic consulting teams. We start with the outcomes you want to achieve and bring together specialists with experience delivering similar results.

  1. 01Desired outcome
  2. 02Required capabilities
  3. 03Expert network
  4. 04Transformation delivery
  5. 05Value creation

Numbers that matter

£5M+
Operational savings delivered
45%+
Average Improvement in First Call Resolution
25%+
Average Reduction in cycle times
5
Industries supported through transformation

Meet the team

Founded by practitioners with consulting experience.

Tosin Animashahun

Your Value Creation Partner

Tosin is an experienced transformation leader with over a decade of expertise delivering complex business transformation programmes across a range of industries. He has successfully led large-scale initiatives spanning process optimisation, operating model redesign, digital transformation, and AI enablement.

His sector experience includes insurance, pharmaceuticals, healthcare, government, technology, telecommunications, and financial services, where he has partnered with senior stakeholders to solve complex operational challenges and drive sustainable business outcomes.

Throughout his career, Tosin has delivered multimillion-pound cost savings, enhanced customer and employee experiences, reduced operational risk, accelerated the adoption of digital and AI-driven solutions, and enabled organisations to scale efficiently within complex and highly regulated environments.

Experience includes

AXA PartnersGSKHMRCAthoraTikTokHSEOpenreach

Let's talk

Ready to unlock more value?

Whether you're looking to improve performance, reduce costs, implement AI, or redesign how your organisation operates — we'd love to help.